Frequently Asked Questions
If you have more questions after checking out our FAQs, feel free to send us a message.
HOW DO WE GET SOME GOODIES?
1. Visit us at 805 Front Rd (parking is on Bouffard). I try to keep the freezers well stocked with everyday items like bagels, tortillas, naan, muffins, and brownies. You'll also get to pick from the special treats in the display case, like cupcakes, brownies & more.
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2. Place an order online, and pick it up in store (give me a few days to make everything and I'll email you when it's ready).
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3. Visit one of my local retail partners across Windsor-Essex County.​
WHEN WILL MY PICKUP ORDER BE READY?
After placing an order, please allow 2-4 days for me to prepare your order. I will email you when your order is ready for pickup. Please keep an eye on your junk email folder so you don't miss it.
WHAT INGREDIENTS DO YOU USE?
All my green-labelled products are 100% gluten-free, grain-free (no wheat, corn, rice, oats, etc), dairy-free (no milk, cream, butter, cheese, etc.), refined sugar-free (no white/brown/icing sugar, corn syrup, rice syrup, etc.), processed oil free (no canola, peanut, sunflower, safflower, vegetable oil, etc.), peanut, cashew, & soy-free and no preservatives or artificial colours.
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Instead of wheat flour I use nut based flours and various resistant starches (almond flour, coconut flour, cassava flour, tapioca, arrowroot flour, etc.). Instead of processed sugars I use organic pure maple syrup, organic honey, organic dates/fruit and organic coconut sugar. Instead of dairy and refined oils, I use coconut cream, made-from-scratch nut milk and nut butters, organic virgin coconut oil and organic extra virgin cold-pressed olive oil. Instead of artificial colours, I use superfoods like beets, purple sweet potato, turmeric and spirulina.
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I use organic, local ingredients whenever possible. Everything is made from scratch in house, to make sure it is the best - even my chocolate, my sprinkles, and my ice cream is made in house!
DO YOU HAVE PALEO, KETO, VEGAN, OR NUT-FREE OPTIONS?
I have lots of products made in house, and by other gluten free bakeries to cover everyones needs: from gluten-free, grain-free, dairy-free, refined-sugar-free, soy-free, paleo, to nut-free, to keto, and vegan!! I have set up lots of filters in our online shop, as well as colour coded labels in store, so you can find exactly what you need.
ARE YOU 100% GLUTEN-FREE (CELIAC-SAFE)?
Yes, our bakery, equipment & products are completely gluten free.
COUPONS, DISCOUNTS & PROMOTIONS
Only one promotion/coupon code can be applied at a time to an order. Please pick your favourite deal and save the other(s) for another order within their expiry date. All coupons will expire on Dec 31 of the calendar year that they are handed out. In-store BOGO (or similar) deals are on a first come first serve basis, while supplies last. No rain checks.
GIFT CARDS
Gift cards can be applied to in-store purchases only. Sorry, they do not work in our online store - we've even tried switching website providers to solve this, but they still will not integrate. If you would like to use your gift card for a pre-order, please email us your order and you can pay with your gift card at pickup, however online exclusive promotions cannot be applied.
HANDLING & STORAGE
Because of the ingredients and lack of preservatives, products should be refrigerated (except bagels/pretzels - see below). If you're saving your goodies for longer than 2-3 days, they can be frozen to optimize freshness; simply transfer from your freezer to fridge the morning of, to let them defrost. For cakes & cupcakes, after defrosting, let them sit on your counter 30-60 minutes before serving to let the frosting become softer & fluffy.
Bagels, & pretzels do best if they are frozen the day they are baked and reheated just prior to eating. We like to microwave them from frozen, about 30 seconds, then slice, and toast.
SHIPPING
No shipping available at this time.
CANCELLATION POLICY
If you wish to change or cancel your order, reply to your confirmation email so we have your order number. I will do my best to accommodate your request. Please note, if it's a last minute cancellation, and your order has been started (especially with custom orders & cakes with a personalized message) a refund will not be issued.
RETURN POLICY
All sales that have left the store are considered final. Purchased food cannot be returned. However, if there is an issue with your order, or a certain product you have purchased, please let me know and we can determine the appropriate actions on a case by case basis.
PICK UP NO SHOWS
Refunds will not be issued for pick up no shows. If an order is not picked up on the date agreed upon, I will attempt to reach you to organize a new pickup date/time - I understand that sometimes life happens and you can't make it or you simply forget. Please note, your order may be frozen in the meantime to maintain product freshness. If you are unreachable and your order is not picked up within 2 weeks, your order will be disposed of.
PRIVACY POLICY
Your information is confidential and will not be shared with any third-party organizations, companies, or individuals except when applicable by law.